Product Enablement Operations Lead

1 day ago

Brisbane, Queensland, Australia Squiz Full time

About the Role

Squiz is seeking a Product Enablement Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.

As a Product Enablement Operations Lead, you will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

The successful candidate will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.

Key Responsibilities

  • Develop and lead our product enablement strategy
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
  • Collaborate with our partners to ensure they have the appropriate training, resources, and tools to enhance their product knowledge and enable them to deliver value to their own customers
  • Collaborate with product, sales, engineering, and customer success teams to identify and address knowledge gaps
  • Implement best practices in product operations to streamline our processes
  • Measure and report on the impact of enablement initiatives

Qualifications

  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Strategic thinker with a data-driven approach to decision making

About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

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