Product Enablement Operations Director

3 weeks ago


Brisbane, Queensland, Australia Squiz Full time

About the Role

Squiz is seeking a strategic and experienced leader to drive our product enablement initiatives. As Product Enablement Operations Director, you will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.

Key Responsibilities

  • Lead and develop our product enablement strategy
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
  • Collaborate with our partners to ensure they have the appropriate training, resources, and tools to enhance their product knowledge and enable them to deliver value to their own customers
  • Collaborate with product, sales, engineering and customer success teams to identify and address knowledge gaps
  • Implement best practices in product operations to streamline our processes
  • Measure and report on the impact of enablement initiatives

Qualifications

  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Strategic thinker with a data-driven approach to decision making

About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant



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