Product Enablement/Operations Strategist
4 days ago
Squiz is a leading digital solutions provider seeking an experienced Product Enablement/Operations Strategist to join our team.
The successful candidate will play a critical role in driving the success of our products, focusing on customer enablement, training, and documentation. This key position involves overseeing both internal and external stakeholders.
Key Responsibilities- Develop and lead our product enablement strategy, ensuring seamless integration with cross-functional teams.
- Mentor and lead a team of technical writers, instructional designers, and education specialists.
- Oversight of in-product guidance, external documentation, and training materials.
- Collaborate with partners to enhance their product knowledge and deliver value to their customers.
- Implement best practices in product operations to streamline processes and drive efficiency.
- Proven experience in leadership roles within SaaS organisations, with expertise in customer enablement, technical documentation, or product enablement.
- Excellent project management skills, including task prioritisation, deadline management, and cross-functional initiative execution.
- Strong analytical skills, utilising data to inform decision-making and optimise processes.
- Exceptional communication and interpersonal skills, enabling effective engagement with stakeholders at all levels.
- Strong leadership skills, with the ability to build and mentor high-performing teams.
- Excellent written and verbal communication skills.
- Deep understanding of SaaS products and customer education best practices.
- Strategic thinker with a data-driven approach to decision-making.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience and qualifications. Our comprehensive benefits package includes opportunities for professional growth and development.
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