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Product Enablement/Operations Strategist

1 month ago

Brisbane, Queensland, Australia Squiz Full time
Job Overview

Squiz is a leading digital solutions provider seeking an experienced Product Enablement/Operations Strategist to join our team.

The successful candidate will play a critical role in driving the success of our products, focusing on customer enablement, training, and documentation. This key position involves overseeing both internal and external stakeholders.

Key Responsibilities
  • Develop and lead our product enablement strategy, ensuring seamless integration with cross-functional teams.
  • Mentor and lead a team of technical writers, instructional designers, and education specialists.
  • Oversight of in-product guidance, external documentation, and training materials.
  • Collaborate with partners to enhance their product knowledge and deliver value to their customers.
  • Implement best practices in product operations to streamline processes and drive efficiency.
Requirements
  • Proven experience in leadership roles within SaaS organisations, with expertise in customer enablement, technical documentation, or product enablement.
  • Excellent project management skills, including task prioritisation, deadline management, and cross-functional initiative execution.
  • Strong analytical skills, utilising data to inform decision-making and optimise processes.
  • Exceptional communication and interpersonal skills, enabling effective engagement with stakeholders at all levels.
Qualifications
  • Strong leadership skills, with the ability to build and mentor high-performing teams.
  • Excellent written and verbal communication skills.
  • Deep understanding of SaaS products and customer education best practices.
  • Strategic thinker with a data-driven approach to decision-making.
Benefits and Compensation

We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience and qualifications. Our comprehensive benefits package includes opportunities for professional growth and development.