Digital Enablement Strategist

2 days ago


Brisbane, Queensland, Australia Squiz Full time
About the Role

We are seeking a highly skilled Digital Enablement Strategist to play a critical role in the success of our products, focusing on customer enablement, training, and documentation.

This strategic position has a unique focus on both internal and external stakeholders, requiring excellent project management skills, analytical thinking, and strong communication abilities.

As a key member of our team, you will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

Responsibilities
  • Develop and lead our product enablement strategy to drive customer value and satisfaction
  • Mentor and guide a team of technical writers, instructional designers, and education and training specialists to create high-quality content
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials to ensure seamless customer experiences
  • Collaborate with partners to enhance their product knowledge and enable them to deliver value to their customers through a partner certification program
  • Work closely with product, sales, engineering, and customer success teams to identify and address knowledge gaps, ensuring a unified understanding of our SaaS solution
  • Implement best practices in product operations to streamline processes and improve efficiency
Requirements
  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Data-driven approach to decision-making and a strategic thinker
What We Offer

A competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development in a dynamic and innovative company like Squiz. If you're a motivated and experienced professional looking to make a significant impact in the world of SaaS, we encourage you to apply for this exciting opportunity.



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