Digital Enablement Strategist
2 days ago
We are seeking a highly skilled Digital Enablement Strategist to play a critical role in the success of our products, focusing on customer enablement, training, and documentation.
This strategic position has a unique focus on both internal and external stakeholders, requiring excellent project management skills, analytical thinking, and strong communication abilities.
As a key member of our team, you will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.
Responsibilities- Develop and lead our product enablement strategy to drive customer value and satisfaction
- Mentor and guide a team of technical writers, instructional designers, and education and training specialists to create high-quality content
- Oversee the creation and maintenance of in-product guidance, external documentation, and training materials to ensure seamless customer experiences
- Collaborate with partners to enhance their product knowledge and enable them to deliver value to their customers through a partner certification program
- Work closely with product, sales, engineering, and customer success teams to identify and address knowledge gaps, ensuring a unified understanding of our SaaS solution
- Implement best practices in product operations to streamline processes and improve efficiency
- Proven experience in product enablement or product operations roles within a SaaS organisation
- Strong leadership skills with the ability to build and mentor a high-performing team
- Excellent communication skills, both written and verbal
- Deep understanding of SaaS products and customer education best practices
- Data-driven approach to decision-making and a strategic thinker
A competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development in a dynamic and innovative company like Squiz. If you're a motivated and experienced professional looking to make a significant impact in the world of SaaS, we encourage you to apply for this exciting opportunity.
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