Salesforce Regional Enablement Lead

1 day ago

Brisbane, Queensland, Australia Product and Technology Full time
{"Role Overview

At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel.


Our Global Platform Success stream are searching for an engaging and passionate Salesforce Regional Enablement Lead to be based out of our Head Office in Brisbane. This role will be responsible for the management, adoption, engagement, and enablement of the Salesforce.com platform throughout the FCTG APAC region.


Key Responsibilities



  • Provide guidance, leadership, mentorship, and support to the global Support Administrators in the platform success stream.

  • Conduct monthly one on ones with all local team members, including development needs, motivation, and individual performance KPI's.

  • Help manage the global support workload throughout the platform success stream ensuring adequate coverage, delegate where necessary and encourage teamwork.

  • Ensure business communication systems are followed.

  • Help track and communicate global enablement steam KPIs.

  • Control costs incurred by the team, and where possible, by the business.



Key Deliverables



  • Continually analyse existing systems and processes to identify areas for improvement in the enablement & support stream.

  • Drive adherence to global governance/release management processes to ensure system integrity.

  • Ensure support SLA is maintained within the global support teams.

  • Identity and drive the implementation of improvements & efficiency gains within the enablement stream.

  • Maintain Salesforce product knowledge, as well as relevant third-party applications.

  • Ensure data within the platform is maintained to a high quality.

  • Co-ordinate the delivery of system enhancements in existing features & functionality within the enablement team in conjunction with the design advisory group.

  • Prioritise the creation and maintenance of a global support knowledge article library.



Requirements



  • Minimum of 5 years' experience administering medium to large Salesforce orgs (Salesforce Certifications are desirable, but not essential).

  • Proven leadership and teamwork experience.

  • Proven process improvement and change management experience.

  • Strong client/stakeholder engagement capabilities.

  • Salesforce Administrator, Advanced Administrator, Platform App Builder are desirable but not required.



About Us


As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).


We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.


We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.


Our Values



  • Irreverence.

  • Ownership.

  • Egalitarianism.


  • Salesforce Regional Enablement Lead

    1 month ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Unlock Your Potential with Our Salesforce TeamAt Flight Centre Travel Group, we're on a mission to 'open up the world for those who want to see.' As a global travel retailer, we're always looking for talented individuals to join our team and help us achieve our goals.About the RoleWe're seeking an experienced Salesforce Regional Enablement Lead to join our...

  • Salesforce Regional Enablement Lead

    3 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Unlock the Power of SalesforceAt Flight Centre Travel Group, we're on a mission to 'open up the world for those who want to see.' As a Salesforce Regional Enablement Lead, you'll play a crucial role in driving the adoption and engagement of our Salesforce.com platform throughout the FCTG APAC region.Key Responsibilities:Manage, adopt, engage, and enable the...

  • Salesforce Technical Architect

    1 month ago

    Brisbane, Queensland, Australia Green Light Full time

    Unlock Your Potential as a Salesforce Technical ArchitectGreen Light Worldwide is seeking a highly skilled Salesforce Technical Architect to join our team in Australia. As a trusted advisor, you will play a crucial role in the implementation and architectural design of Salesforce projects and solutions.Key Responsibilities:Lead the development of Salesforce...

  • Product Enablement Lead

    2 weeks ago

    Brisbane, Queensland, Australia Squiz Full time

    Squiz is seeking a Product Enablement Lead to play a critical role in the success of our products, focusing on customer enablement, training, and documentation. This role has a unique focus on both internal and external stakeholders, with the opportunity to work alongside talented professionals in an innovative and fast-paced environment.As a key member of...

  • Salesforce Solution Architect Contract

    4 weeks ago

    Brisbane, Queensland, Australia Recruitment Hive Full time

    Job Description:Our client, a leading Commonwealth Government organisation, is seeking an experienced Salesforce Solution Architect to join their team. The successful candidate will be responsible for defining Salesforce technical requirements, designing and reviewing Salesforce solutions, and recommending improvements.Key Responsibilities:Define Salesforce...

  • Salesforce Solution Architect Contract

    3 weeks ago

    Brisbane, Queensland, Australia Recruitment Hive Full time

    Job Description:We are seeking an experienced Salesforce Solution Architect to join our team at Recruitment Hive. The successful candidate will have a strong background in delivering Salesforce projects and a proven track record of success in a leading role.Key Responsibilities:Define Salesforce technical requirements and design solutions that meet business...

  • Salesforce Solution Architect Contract

    3 weeks ago

    Brisbane, Queensland, Australia Recruitment Hive Full time

    We are seeking an experienced Salesforce Solution Architect to join our team at Recruitment Hive. The successful candidate will have a strong background in delivering Salesforce projects and a deep understanding of Salesforce configurations.Key Responsibilities:Define Salesforce technical requirements and design solutionsParticipate in technical forums and...

  • Salesforce Project Manager

    3 weeks ago

    Brisbane, Queensland, Australia Talent International Full time

    Our client, a leading Australian organisation, is seeking an experienced Salesforce Iteration Manager to join their team on a 12-month contract with potential extensions.The ideal candidate will have extensive experience working on Salesforce projects as an Iteration Manager or Scrum Master in complex enterprise environments.Key skills and qualifications...

  • Salesforce System Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    Job OpportunityWe are seeking a highly motivated individual to join our team in the position of Salesforce System Administrator.Reporting to the General Manager, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.Your Key Responsibilities Will Be:Manage user...

  • Salesforce Project Manager

    2 weeks ago

    Brisbane, Queensland, Australia Talent International Full time

    Our client, a leading Australian organisation, seeks an experienced Salesforce Iteration Manager to collaborate on a 12-month contract with possible extensions.As an ideal candidate, you will have substantial experience working on Salesforce projects as an Iteration Manager or Scrum Master in complex enterprise environments.Key ResponsibilitiesLead agile...

  • Salesforce System Administrator

    1 month ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    Opportunity OverviewHitachi Construction Machinery is seeking a highly skilled Salesforce system administrator to join our Brisbane team. As a key member of our team, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.Key ResponsibilitiesManage user activation...

  • Salesforce System Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    Hitachi Construction Machinery OpportunityWe are seeking a highly motivated individual to fill the role of Salesforce System Administrator in our Brisbane team.Reporting to the General Manager, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.Your Key...

  • Product Enablement Operations Lead

    3 weeks ago

    Brisbane, Queensland, Australia Squiz Full time

    Product Enablement Operations LeadSquiz is seeking a Product Enablement Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.You will have the opportunity to work alongside talented professionals in...

  • Product Enablement Operations Lead

    3 weeks ago

    Brisbane, Queensland, Australia Squiz Full time

    About the RoleSquiz is seeking a Product Enablement Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.As a Product Enablement Operations Lead, you will have the opportunity to work alongside...

  • Digital Salesforce Strategist

    3 days ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    About the RoleWe are seeking a highly motivated individual to join our Brisbane team as a CRM Administrator.Key Responsibilities:Manage user activation and deactivation, setup of sharing settings, roles, profiles, and groups in Salesforce.Perform basic configuration, creation of custom objects and fields, modification of record types, page layouts, and...

  • Product Enablement Operations Lead

    3 weeks ago

    Brisbane, Queensland, Australia Squiz Full time

    About the RoleSquiz is seeking a strategic and experienced Product Enablement Operations Lead to drive our product enablement initiatives. This crucial role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.Key ResponsibilitiesLead and...

  • Salesforce System Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    Job OpportunityWe are seeking a highly skilled individual to join our team as a Salesforce System Administrator.As a key member of our Brisbane team, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.Your Key Responsibilities Will Include:Managing user...

  • Network Deployment/Enablement Lead

    4 weeks ago

    Brisbane, Queensland, Australia SAP Full time

    Job SummaryThe Network Deployment/Enablement Lead will manage multiple customers who have purchased an SAP Business Network solution and will assist those customers digitize their procurement on the SAP Business Network. As part of the Supplier Enablement subscription, the Network Deployment/Enablement Lead will develop a project plan to ensure the...

  • Product Enablement Operations Lead

    4 weeks ago

    Brisbane, Queensland, Australia Squiz Full time

    About the RoleSquiz is seeking a Product Enablement/Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.As a key member of our team, you will have the opportunity to work alongside talented...

  • Product Enablement Operations Lead

    1 week ago

    Brisbane, Queensland, Australia Squiz Full time

    Job Description:Squiz is seeking an experienced Product Enablement/Operations Lead to play a critical role in the success of our products. This key position focuses on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.You will have the opportunity to work alongside talented professionals in...