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Salesforce Regional Enablement Lead
2 months ago
At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel.
Our Global Platform Success stream are searching for an engaging and passionate Salesforce Regional Enablement Lead to be based out of our Head Office in Brisbane. This role will be responsible for the management, adoption, engagement, and enablement of the Salesforce.com platform throughout the FCTG APAC region.
Key Responsibilities
- Provide guidance, leadership, mentorship, and support to the global Support Administrators in the platform success stream.
- Conduct monthly one on ones with all local team members, including development needs, motivation, and individual performance KPI's.
- Help manage the global support workload throughout the platform success stream ensuring adequate coverage, delegate where necessary and encourage teamwork.
- Ensure business communication systems are followed.
- Help track and communicate global enablement steam KPIs.
- Control costs incurred by the team, and where possible, by the business.
Key Deliverables
- Continually analyse existing systems and processes to identify areas for improvement in the enablement & support stream.
- Drive adherence to global governance/release management processes to ensure system integrity.
- Ensure support SLA is maintained within the global support teams.
- Identity and drive the implementation of improvements & efficiency gains within the enablement stream.
- Maintain Salesforce product knowledge, as well as relevant third-party applications.
- Ensure data within the platform is maintained to a high quality.
- Co-ordinate the delivery of system enhancements in existing features & functionality within the enablement team in conjunction with the design advisory group.
- Prioritise the creation and maintenance of a global support knowledge article library.
Requirements
- Minimum of 5 years' experience administering medium to large Salesforce orgs (Salesforce Certifications are desirable, but not essential).
- Proven leadership and teamwork experience.
- Proven process improvement and change management experience.
- Strong client/stakeholder engagement capabilities.
- Salesforce Administrator, Advanced Administrator, Platform App Builder are desirable but not required.
About Us
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Our Values
- Irreverence.
- Ownership.
- Egalitarianism.
