IT Support Specialist

4 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.

As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.

Key Responsibilities:

  • Assist the Level 1 team in resolving service desk tickets and escalate complex issues to the Engineering Team.
  • Work with the Engineering Team as a cross-over resource to resolve technical issues.
  • Mentor the L1 service desk team and contribute to the development of documentation.
  • Provide support for Active Directory, operating system builds from images, and troubleshooting.
  • Perform proactive and reactive troubleshooting to identify potential problems.
  • Prepare reports as requested by management or the customer.

Requirements:

  • Minimum of 2-3 years of experience in Level 2 support.
  • Detailed knowledge of Microsoft Office Suite and various desktop and server operating systems.
  • High-level experience with O365 and strong networking knowledge.
  • Strong understanding of Citrix and excellent communication skills.
  • Ability to work independently and productively within a small team environment.


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our dynamic IT team. As a Desktop Engineer, you will provide top-notch support to end-users, troubleshoot and resolve technical issues, and collaborate with other IT teams to ensure timely and effective problem resolution.Key Responsibilities:Provide prompt and efficient technical...


  • Melbourne, Victoria, Australia Milestone It Full time

    Milestone IT is seeking an experienced IT Helpdesk Support to join their team. As a key member of a small team of IT specialists, you will provide Level 1 support to users both on and off-site. Your responsibilities will include: * Providing IT support over the phone * Providing first-level support and logging tickets * Performing hands-on hardware and...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service...

  • IT Support Specialist

    14 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This role involves providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Provide IT support and troubleshooting services to usersLog and manage tickets...


  • Melbourne, Victoria, Australia Milestone It Full time

    Milestone IT is seeking an experienced IT Helpdesk Support to join their team.The successful candidate will provide Level 1 support to users both on and off-site, working closely with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first level support and logging ticketsProviding hands-on hardware and software...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Specialist to join a dynamic team.Working with a small team of IT professionals, you will be providing Level 1 technical support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    **Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Milestone IT Full time

    Job Summary:Milestone IT is seeking an experienced IT Support Specialist to join our team. As a Helpdesk Consultant, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Gather information and raise tickets for clients who contact the helpdesk.Provide IT support for queries and incidents raised by...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Consultant to join a dynamic team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site, utilizing your technical expertise to resolve IT issues efficiently.Key...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia TeamLogic IT, Vancouver, WA Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT in Vancouver, WA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 1st and 2nd level onsite and remote IT...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Zone IT Solutions. As a key member of our IT team, you will play a critical role in ensuring the smooth operation of all IT-related activities within our organization.Key ResponsibilitiesProvide technical support and maintenance for our IT infrastructure, including hardware, software,...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading healthcare organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a dynamic team.Working with a team of IT specialists, you will be providing Level 1 support to users, ensuring seamless technical assistance and resolving technical issues efficiently.Key...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a skilled and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users via phone, email,...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Exact IT Consulting Full time

    About the Role:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Exact IT Consulting. As a Service Desk Consultant, you will be the first point of contact for IT support, addressing incidents, service requests, and inquiries from our employees.Key Responsibilities:Provide first and second-level IT support,...