IT Support Specialist
4 days ago
Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.
As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.
Key Responsibilities:
- Assist the Level 1 team in resolving service desk tickets and escalate complex issues to the Engineering Team.
- Work with the Engineering Team as a cross-over resource to resolve technical issues.
- Mentor the L1 service desk team and contribute to the development of documentation.
- Provide support for Active Directory, operating system builds from images, and troubleshooting.
- Perform proactive and reactive troubleshooting to identify potential problems.
- Prepare reports as requested by management or the customer.
Requirements:
- Minimum of 2-3 years of experience in Level 2 support.
- Detailed knowledge of Microsoft Office Suite and various desktop and server operating systems.
- High-level experience with O365 and strong networking knowledge.
- Strong understanding of Citrix and excellent communication skills.
- Ability to work independently and productively within a small team environment.
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