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IT Support Specialist

2 months ago

Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.

This role involves providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.

Key Responsibilities:

  • Provide IT support and troubleshooting services to users
  • Log and manage tickets efficiently
  • Deliver exceptional customer service
  • Perform hardware and software maintenance and upgrades
  • Install, move, add, and change equipment and software
  • Maintain the client's network infrastructure
  • Conduct proactive and reactive troubleshooting to identify potential problems

Requirements:

  • Strong knowledge of ticketing systems and Windows 10 operating systems
  • Experience with Microsoft Office Suite and Active Directory
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proven track record of providing high-quality technical support

This is an exciting opportunity for a skilled IT professional to take on a challenging role and contribute to the success of our team.