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Desktop Support Specialist

2 months ago

Melbourne, Victoria, Australia Zone IT Solutions Full time

We are seeking a skilled and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.

Key Responsibilities:

  • Provide technical support and assistance to end users via phone, email, and remote desktop tools
  • Diagnose and resolve hardware and software issues in a timely and efficient manner
  • Collaborate with our IT team to ensure seamless delivery of services to our clients
  • Develop and maintain strong relationships with our clients to ensure their technical needs are met
  • Stay up-to-date with the latest technology trends and advancements in the field of End User Computing

Requirements:

  • Minimum 2 years of experience in a full-time desktop support role
  • Strong knowledge of Windows operating systems, including Windows 10
  • Experience with desktop hardware and software troubleshooting
  • Ability to diagnose and resolve hardware and software issues
  • Knowledge of Active Directory and network protocols
  • Good understanding of Microsoft Office Suite
  • Experience with remote desktop tools and remote troubleshooting
  • Excellent problem-solving skills
  • Strong written and verbal communication skills
  • Customer service-oriented mindset
  • Ability to multitask and manage priorities effectively

Benefits:

As a Desktop Support Specialist at Zone IT Solutions, you will have the opportunity to work with a dynamic and agile team, delivering innovative solutions to our clients. You will also have access to ongoing training and development opportunities to help you grow in your career.