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IT Support Specialist

2 months ago


Melbourne, Victoria, Australia Milestone IT Full time

Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Consultant to join a dynamic team.

Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site, utilizing your technical expertise to resolve IT issues efficiently.

Key Responsibilities include:

  • Gathering information and raising tickets for clients who contact the helpdesk.
  • Providing IT support - responding to queries and incidents raised by customers in a timely and professional manner.
  • Creating and managing Active Directory accounts and Exchange mailboxes, ensuring seamless integration with the organisation's IT infrastructure.
  • Responding promptly to service issues and requests, maintaining clear and concise communications and records to support service delivery.
  • Performing proactive and reactive troubleshooting to identify potential problems, utilizing your analytical skills to resolve complex IT issues.
  • Maintaining accurate and up-to-date records of all IT support activities, ensuring compliance with organisational policies and procedures.

Skills we are looking for:

  • Detailed knowledge of the Ticketing System, including configuration and troubleshooting.
  • Detailed knowledge and experience of Windows 10 Operating Systems, including installation, configuration, and troubleshooting.
  • Detailed knowledge and experience of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Detailed knowledge of Active Directory, including user management, group policy, and security.
  • Friendly, welcoming, and professional communication skills, with excellent telephone manners.
  • Well-presented, hardworking, and enjoys working in a team environment.
  • Possess great written and verbal communication skills, with the ability to articulate complex IT concepts to non-technical stakeholders.
  • Work well independently and productively within a small team environment, with a strong focus on collaboration and teamwork.

This is a fantastic opportunity for someone looking to develop their skills and expertise in IT support, with a dynamic and supportive team environment.