Senior IT Support Specialist

5 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is currently working with a leading healthcare organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a dynamic team.

Working with a team of IT specialists, you will be providing Level 1 support to users, ensuring seamless technical assistance and resolving technical issues efficiently.

Key Responsibilities include:

  • Assisting the level 1 team with resolving service desk tickets and escalating complex issues to senior engineers.
  • Collaborating with the Engineering Team as a cross-over resource to resolve technical issues and improve overall system performance.
  • Working closely with the Team Leader to resolve escalated issues and provide technical guidance to junior team members.
  • Mentoring the L1 service desk team and helping develop technical documentation to improve knowledge sharing and best practices.
  • Providing support for Active Directory, operating system builds from images, and troubleshooting to ensure smooth system operations.
  • Performing proactive and reactive troubleshooting to identify potential problems and implement preventive measures.
  • Providing reports as requested by management or customers to ensure transparency and accountability.

Requirements:

  • Minimum of 2-3 years of experience in performing level 2 support and technical troubleshooting.
  • Detailed knowledge and experience of Microsoft Office Suite, including advanced features and functionality.
  • Detailed knowledge of various desktop and server operating systems, including installation, configuration, and troubleshooting.
  • High-level experience with O365, including migration, deployment, and maintenance.
  • Strong networking knowledge, including network architecture, protocols, and security.
  • Strong understanding of Citrix, including deployment, configuration, and troubleshooting.
  • Friendly, welcoming, and professional demeanor with excellent telephone manners.
  • Well-presented, hardworking, and enjoys working in a team environment.
  • Excellent written and verbal communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Ability to work well independently and productively within a small team environment.


  • Melbourne, Victoria, Australia Milestone IT Full time

    About the RoleMilestone IT is seeking a seasoned Senior Access Control Specialist to join our team and contribute to the design, planning, and implementation of a robust Role-Based Access Control (RBAC) system for one of our prestigious clients.Key ResponsibilitiesCollaborate with key stakeholders to thoroughly understand access needs and security...


  • Melbourne, Victoria, Australia Fleming Farms Senior Living Full time

    About the RoleFleming Farms Senior Living is seeking a highly skilled Senior Compliance Specialist to join our Operations team. As a key member of our team, you will be responsible for ensuring our customer-facing and internal processes are compliant with regulatory requirements.Key ResponsibilitiesOwnership of the Fleming Farms Senior Living compliance...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...

  • IT Support Specialist

    20 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    **Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Specialist to join a dynamic team.Working with a small team of IT professionals, you will be providing Level 1 technical support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for...


  • Melbourne, Victoria, Australia Senior Care Authority of Inland Empire, CA Full time

    Job DescriptionCompany OverviewThe Senior Care Authority of Inland Empire, CA is a leading provider of senior care services in the region. We are committed to delivering high-quality care and support to our clients, and we are seeking a highly skilled and experienced Senior Risk Management Specialist to join our team.Job SummaryWe are seeking a Senior Risk...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Job Summary:Milestone IT is seeking an experienced IT Support Specialist to join our team. As a Helpdesk Consultant, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Gather information and raise tickets for clients who contact the helpdesk.Provide IT support for queries and incidents raised by...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...

  • IT Support Specialist

    20 hours ago


    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Consultant to join a dynamic team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site, utilizing your technical expertise to resolve IT issues efficiently.Key...


  • Melbourne, Victoria, Australia Milestone It Full time

    About the RoleMilestone IT is seeking a highly skilled and dedicated Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesCabling Management: Ensure seamless connectivity by managing and maintaining network cabling infrastructure.Senior...

  • IT Support Specialist

    20 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia Willows Landing Senior Living Full time

    About the RoleWe are seeking a highly skilled Senior SEO Specialist to join our team at Willows Landing Senior Living. As a key member of our digital marketing team, you will be responsible for developing and implementing comprehensive SEO strategies to drive business growth and improve online visibility.Key ResponsibilitiesDevelop and execute SEO strategies...


  • Melbourne, Victoria, Australia TeamLogic IT, Vancouver, WA Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT in Vancouver, WA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 1st and 2nd level onsite and remote IT...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Zone IT Solutions. As a key member of our IT team, you will play a critical role in ensuring the smooth operation of all IT-related activities within our organization.Key ResponsibilitiesProvide technical support and maintenance for our IT infrastructure, including hardware, software,...


  • Melbourne, Victoria, Australia SENIOR SPIRIT OF ROSELLE PARK Full time

    About the RoleWe are seeking a highly skilled Senior SEO Specialist to join our team at Senior Spirit of Roselle Park. As a key member of our digital marketing team, you will be responsible for leading our SEO efforts and driving business growth through innovative content strategies.Key ResponsibilitiesLead the development and implementation of comprehensive...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Job Summary:Milestone IT (Milestone Information Technology) is seeking a seasoned Senior Access Control Specialist to join our team. As a key member of our security team, you will play a pivotal role in designing, planning, and implementing a robust Role-Based Access Control (RBAC) system that strengthens our client's security infrastructure.Key...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled and experienced Senior Performance Optimization Specialist to join our team at Zone IT Solutions. As a key member of our software development team, you will be responsible for analyzing and optimizing the performance of our software systems and applications.In this role, you will:Conduct thorough performance testing of our...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a skilled and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users via phone, email,...


  • Melbourne, Victoria, Australia Lawton Senior Living Full time

    About the RoleThe Department of Justice and Community Safety is seeking a Senior Service Transition Specialist to provide a critical role within Technology Solutions and Data Security. This position plays a vital role as the connection point between delivery squads, stakeholders, and program leadership, ensuring that roadmap releases are delivered on time,...