IT Support Specialist

3 days ago


Melbourne, Victoria, Australia Milestone IT Full time

Job Summary:

Milestone IT is seeking an experienced IT Support Specialist to join our team. As a Helpdesk Consultant, you will be responsible for providing Level 1 support to users both on and off-site.

Key Responsibilities:

  • Gather information and raise tickets for clients who contact the helpdesk.
  • Provide IT support for queries and incidents raised by customers.
  • Create and manage Active Directory accounts and Exchange mailboxes.
  • Respond promptly to service issues and requests.
  • Perform proactive and reactive troubleshooting to identify potential problems.
  • Maintain clear and concise communications and records to support service delivery.

Requirements:

  • Detailed knowledge of the Ticketing System.
  • Detailed knowledge and experience of Windows 10 Operating Systems.
  • Detailed knowledge and experience of Microsoft Office Suite.
  • Detailed knowledge of Active Directory.
  • Friendly, welcoming professional with good telephone manners.
  • Well-presented, hardworking, and enjoys working in a team.
  • Possess great written and verbal communication skills.
  • Work well independently and productively within a small team environment.

About Milestone IT:

Milestone IT is a leading provider of IT services. We are committed to delivering high-quality solutions that meet the needs of our clients.



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