IT Support Specialist

2 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.

As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to ensure seamless service delivery.

Key Responsibilities:

  • Provide technical support to users via phone and other communication channels
  • Log and manage tickets efficiently, ensuring timely resolution of issues
  • Deliver exceptional customer service, ensuring high levels of user satisfaction
  • Perform hands-on hardware and software support, including installation, maintenance, and troubleshooting
  • Contribute to the maintenance of the client's network infrastructure
  • Identify and resolve potential problems proactively, ensuring minimal downtime

Required Skills and Experience:

  • Thorough knowledge of ticketing systems and IT service management
  • Experience with Windows 10 operating systems and Microsoft Office Suite
  • Strong understanding of Active Directory and network infrastructure
  • Proven track record of providing excellent customer service in a similar role
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

This is an exciting opportunity for a motivated and experienced IT professional to join a dynamic team and contribute to the delivery of exceptional IT services.



  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    **Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Specialist to join a dynamic team.Working with a small team of IT professionals, you will be providing Level 1 technical support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Job Summary:Milestone IT is seeking an experienced IT Support Specialist to join our team. As a Helpdesk Consultant, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Gather information and raise tickets for clients who contact the helpdesk.Provide IT support for queries and incidents raised by...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Consultant to join a dynamic team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site, utilizing your technical expertise to resolve IT issues efficiently.Key...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia TeamLogic IT, Vancouver, WA Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT in Vancouver, WA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 1st and 2nd level onsite and remote IT...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Zone IT Solutions. As a key member of our IT team, you will play a critical role in ensuring the smooth operation of all IT-related activities within our organization.Key ResponsibilitiesProvide technical support and maintenance for our IT infrastructure, including hardware, software,...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading healthcare organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a dynamic team.Working with a team of IT specialists, you will be providing Level 1 support to users, ensuring seamless technical assistance and resolving technical issues efficiently.Key...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a skilled and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users via phone, email,...


  • Melbourne, Victoria, Australia Exact IT Consulting Full time

    About the Role:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Exact IT Consulting. As a Service Desk Consultant, you will be the first point of contact for IT support, addressing incidents, service requests, and inquiries from our employees.Key Responsibilities:Provide first and second-level IT support,...


  • Melbourne, Victoria, Australia Exact IT Consulting Full time

    About the Role:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Exact IT Consulting. As a Service Desk Consultant, you will be the first point of contact for IT support, addressing incidents, service requests, and inquiries from our employees.Key Responsibilities:Provide first and second-level IT support,...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Milestone IT is seeking a skilled IT Support Specialist to join our team of IT specialists. As a key member of our team, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Providing technical support over the phone and via other communication channelsLogging and resolving technical issues in a timely and...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Job SummaryMilestone IT (Milestone Information Technology) is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing Level 1 support to users both on and off-site.Key ResponsibilitiesProvide technical support over the phone and via other communication channelsLog and track technical...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    About the Role:We are seeking an experienced and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our IT support team, you will be responsible for providing technical assistance and support to end users in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users via...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking an experienced and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users via phone,...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    About the RoleMilestone IT is seeking a skilled IT Support Specialist to join our team. As a Helpdesk Technician, you will be responsible for providing Level 1 support to users both on and off-site.Key ResponsibilitiesGather information and raise tickets for clients who contact the helpdesk.Provide technical support for queries and incidents raised by...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Key Responsibilities:Provide Level 1/2 IT support to end-users, troubleshoot hardware and software issues, and deliver effective solutions.Utilize your PowerShell scripting expertise to automate routine tasks, streamline processes, and enhance efficiency.Leverage SCCM deployment skills to manage software installations, updates, and configurations across our...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Job Summary:Milestone IT is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Ticket Management: Gather information and raise tickets for clients who contact our team.IT Support: Provide technical...