IT Support Specialist

6 days ago


Melbourne, Victoria, Australia TeamLogic IT, Vancouver, WA Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT in Vancouver, WA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities

  • Provide 1st and 2nd level onsite and remote IT support for clients.
  • Perform account administration within Active Directory, Exchange, Office 365, and bespoke applications.
  • Assist with IT-related projects, ensuring timely completion and high-quality results.
  • Ensure technical issues are resolved within Service Level Agreements (SLAs) in a professional and courteous manner.
  • Onboard new clients and conduct user induction/training sessions.
  • Maintain and develop documentation and knowledge base articles to support client needs.

Requirements

  • Demonstrated experience in providing 1st level IT support within a similar industry.
  • Sound knowledge of Windows 10/11, Active Directory, Office 365, Microsoft Exchange, Intune/SCCM, and Network troubleshooting.
  • Experience with iManage DMS, Mitel telephony, and Citrix is highly advantageous.
  • Excellent communication skills, both verbal and written.
  • The ability to work autonomously with minimal supervision.
  • A tertiary education in Information Technology, as well as Azure, Microsoft, Cisco, and ITIL certifications, are beneficial.
  • Prior experience working in the IT sector.

What We Offer

As an IT Support Specialist at TeamLogic IT, you will enjoy a competitive salary package, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork.



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