Compensation Claims Specialist

1 week ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

Explore a fulfilling career as a Compensation Claims Specialist at Gallagher Bassett, where you'll play a vital role in guiding individuals through the workers' compensation process. With a focus on delivering exceptional customer service and ensuring fair outcomes, this position offers a unique opportunity to make a positive impact.

About Us

Gallagher Bassett is a leading provider of claims management services, dedicated to helping people navigate complex compensation disputes. Our team of experts works tirelessly to provide solutions that benefit both claimants and clients alike.

Job Summary

We're seeking an experienced Compensation Claims Specialist to join our Workers' Compensation team. As a key member of our team, you'll be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for complex workers' compensation disputes.

Key Responsibilities
  • Conduct pre-conciliation analyses to prepare for conferences with injured workers, conciliators, panel members, and legal representatives.
  • Facilitate courteous and customer-focused engagement with various parties to drive fair outcomes.
  • Engage with the Workplace Injury Commission (WIC) regarding disputed matters.
  • Represent the company at conciliation conferences in a professional, informative, and courteous manner.
  • Provide high-quality customer service to internal customers, injured workers, and legal representatives.
  • Settle claims within client service instructions, WorkSafe Victoria legislation, and company guidelines, emphasizing mutually satisfactory resolutions.
  • Maintain GB's client service standards by handling your own workflow and supporting your team.
  • Effectively communicate conciliation outcomes and ensure timely actioning.
Requirements
  • Experience working within the Worker's Compensation industry and applying Work Cover legislation will be advantageous, but not essential.
  • Background in dispute resolution or a related field.
  • Strong conflict resolution and negotiation skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Tertiary qualification in Law, Business, or an industry-specific certification is preferred but not required.
  • A valid Driver's License is necessary.
Benefits

As a Compensation Claims Specialist at Gallagher Bassett, you can expect:

  • A competitive salary: $65,000 - $90,000 per annum, depending on experience.
  • An attractive remuneration package and flexible work arrangements.
  • Paid parental leave and comprehensive benefits.
  • Opportunities for ongoing education and development through external and internal programs.
  • Service recognition awards and employee assistance programs.
  • Dedication to your wellbeing through peer support programs, corporate health insurance discounts, and wellness initiatives.
Why Join Us?

Gallagher Bassett values inclusion and diversity, embracing employees' diverse identities, experiences, and talents. We strive to create a workplace where everyone feels valued and supported, allowing us to better serve our clients and communities.

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