Compensation Claims Specialist

2 days ago


Melbourne, Victoria, Australia Amazon Australia Company Pty Ltd Full time
About the Role

We are seeking an experienced Compensation Claims Specialist to join our team in Melbourne, VIC, AUS. In this role, you will be responsible for providing exceptional support and care to our associates, as well as partnering with internal stakeholders to develop a recovery at-work culture.

Key Responsibilities
  • Act as the point of notification and contact for associates and internal stakeholders regarding any incident or injury that could or has resulted in a Workers' Compensation claim.
  • Drive stakeholder compliance with Workers Compensation regulations and Amazon procedures and processes to influence positive business and individual outcomes.
  • Proactively manage workers' compensation claims to minimize lost time, facilitate sustainable return to work outcomes, and promote best practice injury management support.
  • Advise, coach, collaborate and proactively support injured associates, managers, HR, WHS, and all relevant internal stakeholders on return-to-work processes to facilitate positive outcomes that align with operational needs.
  • Implement early intervention strategies and processes to assist injured associates in returning to work that is reflective of medical guidelines.
Requirements
  • 5+ years of industry experience across national workers' compensation frameworks (occupational rehabilitation, occupational health, insurance, or case management).
  • In-depth knowledge and solid understanding of VIC and NSW workers' compensation legislation.
  • Bachelor's degree in a field related to occupational health and safety, claims/injury management and allied health.


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