Compensation Claims Manager
1 month ago
Gallagher Bassett is a leading provider of career development opportunities for its people. We offer flexible and hybrid working arrangements, including Work from Home options, to ensure our employees can maintain a healthy work-life balance.
As an Eligibility Team Manager at Gallagher Bassett, you will be responsible for leading a dynamic team of liability experts in Workers Compensation. Your primary objective will be to provide top-tier eligibility services to injured workers and employers, ensuring effective claims determination discussions and efficient output.
Key Responsibilities- Client Engagement: Foster strong relationships with clients to facilitate effective claims determination discussions and drive business growth.
- Workflow Management: Oversee your team's daily workflow to ensure efficient output, high client service standards, and alignment with business objectives.
- Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues to upskill and mentor your team members.
- Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team to meet business requirements.
- Team Morale: Foster a team-oriented culture focused on achievement and service excellence, promoting creativity, risk-taking, and continuous improvement through mentoring and coaching.
- Service Improvement: Identify areas for improvement in Eligibility services and implement strategies to meet business and WorkSafe requirements, driving quality and efficiency.
- Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills.
- Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Eligibility process.
- Client Management: Experience in client management and engagement, with excellent communication skills.
- Interpersonal Skills: Strong conflict resolution abilities and exceptional time management skills.
- Qualifications: Tertiary qualifications in Allied Health or a related field.
We offer a competitive salary of $95,000 - $110,000 per annum, depending on experience. Our benefits package includes:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
- Novated Leasing opportunities.
- Two paid volunteer days annually.
- Health Insurance Discounts with our Group Insurance Plan.
- Employee Stock Purchase Program.
- Paid parental leave.
Other benefits include flexible and hybrid work arrangements, mental health and wellbeing support, employee recognition awards, peer support program, annual flu vaccinations, and access to Reward Gateway – discount offers at over 350 retailers.
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