Customer Service Representative

6 days ago


Ballarat East, Victoria, Australia mccainfood Full time

pPosition Title: Customer Service Officer- FXT /ppPosition Type: Temporary - Full-Time /ppPosition Location: Ballarat /ppRequisition ID: 32801 /p pAt McCain Foods, we're looking for a Customer Service Officer to join our team on a 6-month fixed term contract. As a key member of our team, you'll ensure our customers receive exceptional service throughout the order processing flow, including readying loads for shipment and managing inquiries. You'll maintain effective communication with our sales team and stakeholders, responding to and resolving customer queries or complaints. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality service./p pbAbout the role/b/pulliParticipate in and act in accordance with all safety and Chain of Responsibility policies/liliResponsible for on time, accurate supply of orders/liliProvide informed, accurate and prompt responses to customer inquiries/liliProcess and investigate to resolution customer returns/liliProvide load out summaries to cold stores and transport carriers/liliCreate, distribute and file Incident Reports regarding defined McCain or Vendor performance failures/li/ul pbAbout you/b/pulliExtensive experience in customer service within an FMCG environment inc. distribution / supply chain environment/liliThrives handling multiple priorities at the same time/liliAccurate data entry skills and document management/liliWell organised approach to record keeping/liliAbility to establish and maintain interpersonal relationships /liliCan analyse information and use logic to address work related issues/liliHigh computer literacy with strong skills in Microsoft word, specifically Microsoft Excel/li/ulpbWhy join McCain Foods?/b/pulliEmployee & Family Assistance Program/liliPioneering, innovative and dedicated development programs/liliOpportunity to contribute to our paid volunteer program each year/liliReferral bonus incentive scheme/liliExciting and collaborative work environment/liliMcCain cares about sustainability and giving back to the community/li/ul pWe're an equal opportunity employer, committed to creating a diverse, inclusive, and merit-based workplace. If you're passionate about delivering exceptional customer service and working with a global iconic brand, we'd love to hear from you./p pJob Family: Customer Service brDivision: ANZ brDepartment: ​Customer Service ​brLocation(s): AU - Australia : Victoria : Ballarat /ppCompany: McCain Foods (Aust) Pty. /p



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