Customer Service Representative
21 hours ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Westpac. As a Personal Banking Advisor, you will be responsible for delivering exceptional customer service and providing financial solutions to our clients.
Key Responsibilities
- Manage transactional and savings needs for our customers
- Connect customers with specialists when required
- Proactively engage with customers via phone or email
Requirements
- Sales Experience: a proven ability to meet and exceed sales targets
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
- Customer Service Experience: ideally in a customer-facing role
- Personality: an energetic personality coupled with a genuine passion for helping people
- Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
- Team Player: ability to work effectively with colleagues to support branch goals and deliver outstanding service
- Adaptability: a will to learn and adapt to new banking procedures and technologies
What We Offer
At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces. We offer competitive remuneration, a great culture, and a range of benefits including generous paid and unpaid parental leave, superannuation, and opportunities for career growth and development.
How to Apply
Start here. Just click on the APPLY or APPLY NOW button.
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