Customer Service Representative

7 days ago


Ballarat East, Victoria, Australia Conquest Recruitment Group Full time
About the Role

We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group. The successful candidate will work as an on-hired employee, working 38 hours a week. The role will involve reporting to the Sales Manager and being responsible for a range of customer service and administrative duties.

The ideal candidate will have a strong work ethic and high personal performance standards. They will be able to deal with difficult situations and make decisions effectively.

Key Responsibilities
  • Provide a high level of customer service via phone and adhere to quality standards
  • Confirm orders and deliveries, respond to enquiries and resolve issues
  • Process orders and use of computer systems
  • Support the sales team and act as a first point of contact
  • Maintain systems and records

Requirements
  • Excellent attitude and team player
  • Able to effectively communicate with customers at all levels
  • Strong computer skills and proficient using MS Office suite
  • Customer service experience (building industry advantageous)
  • Attention to detail and organisational skills


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