Customer Service Representative

4 weeks ago


Ballarat, Victoria, Australia Belgravia Leisure Full time

The Role

Our Member Services Officers are the backbone of our business, providing essential services such as sales, reception, and merchandising to our members, casual users, and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing, and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner.

The primary responsibility of our Member Services Officers is to acquire new members and deliver first-class customer service, ensuring it aligns with our Mission, Vision, and Values. They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager.

Key areas of responsibility include:

  • Providing excellent customer service to all customers, both in person and over the telephone
  • Applying sound cash handling principles and using Point of Sale (POS) systems
  • Promoting the centre's services and programs to customers and accepting customer bookings and enrollments
  • Previous experience in a similar position
  • Excellent communication skills
  • Holding current First Aid & CPR Certification
  • Working With Children Check (or equivalent) & National Police Check
  • Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous

Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.



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