Customer Service Representative
1 week ago
Federation University Australia is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will provide exceptional service to current and prospective students, assisting with enquiries and applications.
About the Role
As a Customer Service Representative, you will be responsible for:
- Providing quality customer service to students at all levels of study
- Assisting with enquiries and applications
- Ensuring all enquiries are accurately recorded and resolved
- Working collaboratively with the Service Centre team to provide operational and administrative support
Requirements
To be successful in this role, you will need:
- Demonstrated knowledge and experience in providing exceptional customer service
- Strong administrative skills, including computer literacy and Microsoft Office
- Ability to work effectively in a fast-paced environment and adapt to change
- Proven ability to work independently and collaboratively as part of a team
How to Apply
Please submit your resume and cover letter, indicating which position you are applying for. Federation University Australia is committed to The Circle Back Initiative program, and we will respond to every applicant. If you are experiencing technical difficulties, please email the Recruitment team or phone 03 5327 9756.
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