Customer Service Representative

2 weeks ago


Ballarat East, Victoria, Australia mccainfood Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our team at McCain Foods. As a key member of our customer service team, you will be responsible for ensuring our customers receive exceptional service throughout the order processing flow.

Your primary focus will be on providing informed, accurate, and prompt responses to customer inquiries, resolving any internal/external customer queries or complaints, and consistently meeting the ongoing needs of our customers.

About You

To be successful in this role, you will need to have extensive experience in customer service within an FMCG environment, including distribution and supply chain environments. You will thrive in a fast-paced environment, handling multiple priorities at the same time, and have accurate data entry skills and document management.

You will also need to be well-organized, with a strong approach to record keeping, and have the ability to establish and maintain interpersonal relationships. Additionally, you will need to be able to analyze information and use logic to address work-related issues, and have high computer literacy with strong skills in Microsoft Word and Excel.

Why Join McCain Foods?

At McCain Foods, we offer a range of benefits and opportunities for growth and development. These include an Employee & Family Assistance Program, pioneering and innovative development programs, and a paid volunteer program. We also offer a referral bonus incentive scheme and an exciting and collaborative work environment.

We are committed to sustainability and giving back to the community, and we believe that our diversity and inclusion initiatives make our business stronger. If you are a people person who loves helping others and would like to be part of a global iconic brand, we want to hear from you.



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