Client Relations Officer

1 month ago


Wollongong, New South Wales, Australia AU040 Mercer Administration Services (Australia) Pty Ltd. Full time

About the Role:

Mercer is seeking a Client Relations Officer to join our Fund Operations team in Wollongong. As a key point of contact, you will provide timely and professional responses to client queries, escalated matters, and requests for information.

Key Responsibilities:

  • Utilise strong interpersonal skills to build effective relationships with client stakeholders.
  • Prepare detailed formal reports and informal reports as required in line with stakeholder expectations.
  • Resolve issues and respond to requests from internal stakeholders and the client.
  • Act as a conduit and facilitation point for internal Mercer escalations that require client consideration or decisions.

Requirements:

  • Good analytical skills.
  • Well-developed stakeholder management skills.
  • The ability to work independently and self-directed.
  • Excellent verbal and written communication skills.

What We Offer:

  • A great team environment with energetic and supportive colleagues.
  • Programs that support career development and career growth.
  • A competitive range of health, wealth, and lifestyle benefits.

About Mercer:

Mercer is a leading global consulting firm that helps clients navigate complexity and make better decisions. We have a strong presence in Australia and are committed to delivering exceptional service to our clients.



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