Client Relations Officer

4 weeks ago

Wollongong, New South Wales, Australia MERCER Full time

About the Role:

Mercer is seeking a skilled Client Relations Officer to join our Fund Operations team in Wollongong. As a key point of contact, you will provide timely and professional responses to client queries, escalated matters, and requests for information.

Key Responsibilities:

  • Build and maintain effective relationships with client stakeholders.
  • Prepare detailed reports and informal updates as required.
  • Resolve issues and respond to requests from internal stakeholders and clients.
  • Facilitate internal Mercer escalations that require client consideration or decisions.

Requirements:

  • Strong analytical and stakeholder management skills.
  • Ability to work independently and self-directed.
  • Excellent verbal and written communication skills.
  • Skills in Excel, particularly using formulas and v-lookups.

About Mercer:

Mercer is a global leader in talent, health, rewards, and investments. We help clients navigate an increasingly complex world to unlock real health and wellbeing. With over 25,000 employees in 44 countries, Mercer operates in over 130 countries. We are a business of Marsh McLennan, the world's leading professional services firm in risk, strategy, and people.

What We Offer:

  • A great team environment with energetic and supportive colleagues.
  • Programs that support career development and wellbeing.
  • A competitive range of health, wealth, and lifestyle benefits.

How to Apply:

Click the link below to apply. We value each application and look forward to hearing from you.

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