Business Development Liaison

2 weeks ago

Wollongong, New South Wales, Australia MERCER Full time
About the Role

Mercer is seeking a talented Client Relations Officer to join our Wollongong office.

This full-time opportunity will see you working closely with our Account Manager to provide exceptional client service and support.

Key Responsibilities
  • Act as a credible and professional point of contact for clients, responding to queries and escalated matters in a timely and professional manner.
  • Prepare detailed formal reports and informal reports as required, ensuring stakeholder expectations are met.
  • Resolve issues and respond to requests from internal stakeholders and clients.
  • Facilitate internal Mercer escalations that require client consideration or decisions, including complaint investigation and related correspondence.
What You'll Need
  • Strong analytical skills and well-developed stakeholder management skills.
  • The ability to work independently and self-directed, with excellent verbal and written communication skills.
  • Skills in the use of Excel, particularly using formulas and v-lookups.
  • Previous experience working in the superannuation, insurance, or banking sector would be beneficial.
About Mercer

Mercer is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people.

We value diversity and inclusion in the workplace and are committed to creating a flexible work environment that supports the well-being of our colleagues.

At Mercer, we believe in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

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