Customer Service Relationship Manager
2 days ago
We are seeking a highly skilled Customer Service Relationship Manager to join our team in Adelaide on a full-time permanent basis. This role will see you utilising your previous customer service experience to build strong relationships with customers, liaise with key clients and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
This role's primary function is retaining customers and building long-term relationships.
The core responsibilities of this role include:
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
- Making outgoing calls to our existing client database to promote our products and services
The successful candidate will have:
- Previous working experience in a similar role (customer service/administration/account management)
- Experience in customer retention
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- Outstanding verbal and written communication skills
- A passion for working in a team environment
The salary range for this role is approximately $60,000 - $80,000 per annum, depending on experience.
Rentokil Initial is a member of the FTSE 100 of leading companies. We offer a wide range of learning and development programmes for colleagues to enhance their skills and advance their careers.
The successful candidate must be able to pass a pre-employment medical, as well as background checks.
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