Customer Relationship Manager

17 hours ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time
About Us

We're united in our belief that in banking, better can be bigger.

Job Description

We offer a flexible hybrid work arrangement and a great opportunity to further develop your customer interaction skills in a friendly and outcome-driven team. As a Customer Support Officer, you will support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts.

You will work with our customers experiencing financial difficulty by making appropriate arrangements that assist them to manage their obligations and protect the Bank's security position. You will provide effective, pro-active and low-cost solutions while ensuring a high standard of customer service.

This role is rewarding and dynamic, but it can be challenging. Comprehensive training is provided by our experienced and enthusiastic team members and leaders. We want you to succeed and will back you every step of the way.

Responsibilities
  • Support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts.
  • Work with customers experiencing financial difficulty to make appropriate arrangements.
  • Provide effective, pro-active and low-cost solutions while ensuring a high standard of customer service.
Requirements
  • Candidates must have a passion for delivering great customer outcomes.
  • Strong negotiation and listening skills are essential.
  • Demonstrated experience in a customer service-based role is a must-have.
  • Previous Collections experience is advantageous but not essential.
What We Offer
  • A competitive salary: $80,000 - $110,000 per annum.
  • A flexible hybrid work arrangement.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health and wellbeing support.
How to Apply

If you are excited about this opportunity, please submit your CV and application online.



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