Customer Relationship Manager
1 week ago
We are seeking a Customer Relationship Manager to be part of our team in Adelaide. This full-time permanent role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
This role's primary function is retaining customers and building long term relationships.
Key Responsibilities- Provide support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
- Previous working experience in a similar role (customer service/administration/account management)
- Experienced in customer retention
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
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