Customer Relationship Specialist

3 days ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time
Unlock a Rewarding Career in Risk Management

We're seeking an exceptional Customer Support Officer to join our team at Bendigo and Adelaide Bank. As a key member of our risk management team, you'll play a vital role in supporting the business objectives of the bank by managing delinquent loans, credit cards, business and savings accounts.

Your primary responsibility will be to work closely with customers experiencing financial difficulties, providing effective solutions that balance their needs with the bank's security position. This will require strong negotiation and listening skills to guide customers to the most appropriate outcome.

We're looking for someone with a passion for delivering great customer outcomes who can think creatively and provide innovative solutions to complex problems. Previous collections experience is advantageous but not essential. What's more important is your ability to demonstrate excellent customer service skills, work well under pressure, and maintain accurate records.

You'll also need to have:

  • Exceptional phone and communication skills
  • A caring and empathetic nature with the resilience to deal with people who are going through difficult times
  • Positive can-do attitude with good problem-solving and negotiation skills
  • Ability to work with targets and key performance indicators
  • High attention to detail and accuracy
  • Strong computer skills

In return for your hard work and dedication, we offer a competitive salary package including a base salary of approximately $60,000 per annum, plus benefits such as flexible work options, health and wellbeing support, and opportunities for professional development.

We believe that a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business.



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