Financial Services Relationship Specialist
1 month ago
Randstad is currently seeking a highly skilled Financial Services Relationship Specialist to join their Collections team in Adelaide CBD. This 6-month contract offers the opportunity to transition to a permanent position for the right candidate.
Key Responsibilities:
- Develop and maintain strong relationships with customers through high-quality service
- Resolve disputed accounts efficiently and effectively
- Negotiate with clients throughout the collections process, adhering to company policies
- Manage internal escalations for client and broker queries or complaints
- Action customer requests promptly and efficiently
- Communicate clearly and respectfully with customers
About the Role:
This full-time position requires 38 hours of work per week, Monday to Friday, with an hour-long lunch break from 8:30am to 5:00pm. The role offers a competitive salary, including an attractive pay rate of $39.20 per hour.
What We Offer:
- A beautiful office located in the heart of Adelaide CBD, close to public transport or paid parking options
- Comprehensive training and ongoing coaching to develop your skills
- A vibrant and energetic workforce with various fun initiatives
- The opportunity to make a positive impact on customers' lives
Requirements:
- Customer service experience in various industries, including finance, retail, hospitality, and more
- Strong computer skills and effective communication abilities
- Ability to thrive in a fast-paced environment and possess an investigative mindset
- Empathy, compassion, and professionalism in all interactions
- Capacity to work collaboratively as part of a team
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