Air Logistics Customer Experience Coordinator

2 weeks ago


Melbourne, Victoria, Australia Kuehne Nagel Full time

About Kuehne+Nagel

Kuehne+Nagel is one of the world's leading logistics companies, with a presence in over 100 countries and a global workforce of over 80,000 employees.

We are committed to diversity and equal opportunities in our teams, and believe that every individual can make a valuable contribution to our organization.

Based in Melbourne, we are currently seeking an experienced Air Logistics Customer Care Specialist to join our team.

Your Role:

  • You will be responsible for ensuring the retention of your allocated customer portfolio and providing proactive updates to customers through regular communication.
  • Assist with the onboarding process for new customers and ensure seamless integration into our systems.
  • Drive continuous improvement initiatives with customers, focusing on commercial growth and operational efficiency.
  • Manage customer data and ensure accurate information is maintained and integrated into internal systems.
  • Build strong relationships with field sales and operations teams to deliver exceptional customer service.
  • Generate reports and analyze performance data to inform business decisions.

Your Skills and Experiences:

To succeed in this role, you will require excellent customer service skills, both verbal and written, as well as strong problem-solving abilities and technical proficiency.

We value diversity of thinking, experiences, and perspectives, and encourage active listening and open communication.

The ideal candidate will have:

  • A proven track record of delivering exceptional customer service in a fast-paced environment.
  • Strong analytical skills, with the ability to interpret data and inform business decisions.
  • Proficiency in computer systems and software, with a willingness to learn new tools and technologies.

About the Opportunity:

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, as well as flexible working arrangements and opportunities for professional development.

Our company values include a commitment to diversity, equal opportunities, and sustainability, and we are dedicated to making a positive impact on the communities we serve.



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