Air Logistics Customer Experience Champion
4 days ago
About Kuehne+Nagel
We are a leading global logistics company with over 80,000 employees at more than 1,300 locations across over 100 countries.
At Kuehne+Nagel, we believe that our diversity is a strength and we are committed to creating an inclusive work environment for people of all backgrounds and abilities. We are looking for talented individuals who share our values and are passionate about delivering exceptional results.
We have an exciting opportunity for an experienced Air Logistics Customer Care Specialist to join our team in Melbourne. This role will play a key part in ensuring the retention of your allocated customer portfolio and supporting customers through proactive updates, problem-solving, and collaboration with internal teams.
Your Key Responsibilities:
- Monitor customer shipments to provide timely updates and resolve issues promptly.
- Assist with the onboarding process for new customers.
- Take ownership of customer accounts and drive continuous improvement initiatives with customers.
- Manage quotations and customer data, ensuring seamless integration into our internal systems.
- Nurture operational relationships with customers.
- Analyze performance metrics and provide regular reports.
Requirements:
- Excellent customer service skills, both verbal and written.
- Strong problem-solving abilities and creative thinking.
- Proficiency in computer software and a fast learner.
Why Join Us?
We offer flexible working arrangements, including remote work options and flexible hours, to support your work-life balance.
Our commitment to professional development includes regular career progression discussions, annual individual development plans, and access to internal and external training opportunities.
At Kuehne+Nagel, we strive to make a positive impact on our communities and the environment. Our Net Zero Carbon initiative aims to achieve carbon neutrality for sea freight shipments by 2030.
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