Air Logistics Customer Care Professional

2 days ago


Melbourne, Victoria, Australia Kuehne Nagel Full time
About Kuehne+Nagel

We are a leading global logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.

As an equal opportunities employer, we value diversity and are committed to creating inclusive teams with regard to people with disabilities.

Our goal is to provide excellent service to our customers, and we are looking for an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.

Your Role

This key role involves ensuring the retention of your allocated customer portfolio and providing proactive support to customers by answering their questions and working closely with the field sales and operations teams to ensure customer satisfaction.

  • Monitor customer shipments and provide regular updates to prevent potential issues.
  • Assist with the onboarding process for new customers.
  • Take ownership of customer accounts and drive continuous improvement initiatives with them.
  • Manage quotations and optimize customer data for seamless integration into internal systems.
  • Maintain operational relationships with customers and analyze performance metrics.
Your Skills and Experiences

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities and technical proficiency in computer systems.

You should be able to think creatively and work effectively in a fast-paced environment.

Why Choose Us?

We offer flexible working arrangements, including remote work options and flexible hours, to help you achieve a better work-life balance.

We prioritize employee development through training programs and career progression discussions.

We strive to make a positive impact on the environment through our Net Zero Carbon initiatives, aiming to achieve carbon neutrality for sea freight shipments by 2030.



  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Job Title: Air Logistics Operational Care ManagerAbout the RoleWe're seeking an experienced Air Logistics Operational Care Manager to lead our Operational Care team. As a key member of our team, you'll be responsible for ensuring operational requirements are met, working closely with customer care teams to deliver exceptional customer satisfaction.Your...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Air Logistics Operational Care DirectorMelbourne, Victoria, Australia | Air Freight and Customer Service | Full-time | AU$90,000 - AU$110,000 per annumWe are seeking an experienced Air Logistics Operational Care Director to drive our Operational Care team. This role is key in ensuring operational requirements are met by working closely with customer care...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Air Logistics Customer Care SpecialistMelbourne, Victoria, Australia | Supply Chain Management | Vollzeit | AU2092180We are seeking an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.Your Key Responsibilities:Monitoring customer shipments and providing proactive updates to ensure seamless logistics operations.Supporting the...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Job DescriptionWe are seeking an experienced Air Logistics Operational Care Supervisor to lead our Operational Care team.Your RoleYou will be responsible for driving the operational requirements of our logistics operations, ensuring that customer satisfaction is met through close collaboration with customer care teams and revenue care teams.Key...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Air Logistics Customer Experience ManagerMelbourne, Victoria, Australia | Supply Chain Management | AU$60,000 - AU$80,000 per annum (dependent on experience)Job OverviewWe are seeking an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.This role is critical in ensuring the retention of your allocated customer portfolio and...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+Nagel: A Leader in Global LogisticsKuehne+Nagel is a world-renowned logistics company with over 80,000 employees across more than 1,300 locations worldwide.Why Work at Kuehne+Nagel?We pride ourselves on being an equal opportunities employer and fostering diversity in our teams. Our commitment to inclusivity enables us to attract and retain top...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    We are seeking an experienced Air Logistics Operational Care Supervisor to drive our Operational Care team, ensuring the operational requirements are met.Key Responsibilities:Lead the OCC team, ensuring common goals and responsibilities are shared and tracked within team members.Coordinate customer deliverables with customer care teams, partners, and...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Air Logistics Customer Care SpecialistMelbourne, Victoria, Australia | Supply Chain Management | AU$80,000 - $110,000 per annum | Full-timeWe are seeking an experienced and motivated Air Logistics Customer Care Specialist to join our team in Melbourne.Your Key ResponsibilitiesProactively monitor customer shipments to provide timely updates and resolve any...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    At Kuehne+Nagel, we are seeking an experienced Air Logistics Operational Care Supervisor to join our team.About Kuehne+NagelWe are one of the world's leading logistics companies, with over 80,000 employees at more than 1,300 locations across over 100 countries.We value diversity and equal opportunity in our teams and believe that you can make a valuable...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Air Logistics Operational Care Supervisor OpportunityFoster a successful operational care team by executing bookings, entering orders, and generating required export/import documentation. Collaborate closely with customer care teams to ensure customer satisfaction and meet operational requirements.Drive operational care team activities, enabling...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+NagelWe are a leading logistics company with a presence in over 100 countries and a team of over employees at some 1,300 locations worldwide.As an equal opportunities employer, we value diversity in our teams and are committed to creating an inclusive work environment.We are seeking an experienced and motivated Air Logistics Customer Care...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+NagelWe are a leading logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.As an equal opportunities employer, we value diversity and are committed to creating an inclusive work environment.We are seeking an experienced and motivated Air Logistics Customer Care Specialist to join our team in...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne NagelWe are a leading logistics company with over 80,000 employees in more than 100 countries.Our mission is to deliver exceptional customer experiences and provide innovative logistics solutions that drive growth and success.Job SummaryWe are seeking an experienced Air Logistics Operational Care Supervisor to join our team. This role is...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+NagelWe are a leading logistics company with a global presence, employing over 80,000 people across 1,300 locations in more than 100 countries.As an equal opportunities employer, we value diversity and are committed to creating an inclusive work environment.We are seeking an experienced Air Logistics Customer Care Specialist to join our team in...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne NagelWith over 80,000 employees at more than 1,300 locations across 100 countries, the Kuehne Nagel Group is a leading global logistics company.We are committed to diversity and equal opportunity in our teams. We believe you can make a valuable contribution and look forward to your application.Job Title: Air Logistics Customer Care...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Role OverviewWe are seeking an experienced Air Logistics Operational Care Supervisor to lead our Operational Care team. This role is crucial in ensuring the operational requirements are met by working closely with customer care teams to ensure customer satisfaction.Your Key ResponsibilitiesTo drive our Operational Care team, enabling transport activities by...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+NagelWe are a leading global logistics company with over 80,000 employees at more than 1,300 locations across over 100 countries.At Kuehne+Nagel, we believe that our diversity is a strength and we are committed to creating an inclusive work environment for people of all backgrounds and abilities. We are looking for talented individuals who share...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Job OverviewKuehne+Nagel is seeking an experienced Air Logistics Operational Care Supervisor to join our team in Melbourne, Australia. This key role ensures operational requirements are met through close collaboration with customer care teams.Estimated Salary: AU$80,000 - AU$120,000 per annumThe successful candidate will lead the Operational Care team,...


  • Melbourne, Victoria, Australia Kuehne Nagel Full time

    About Kuehne+NagelWe are a leading logistics company with over 80,000 employees in more than 1,300 locations across 100 countries.Our commitment to diversity and equal opportunities makes us an attractive employer. We believe that every individual can make a valuable contribution to our team and we look forward to receiving your application.As an Air...


  • Melbourne, Victoria, Australia Kuehne+Nagel Full time

    Kuehne+Nagel is a leading logistics company seeking an experienced Air Logistics Customer Care Specialist to join our team in Melbourne, Australia.As a key member of our supply chain management team, you will be responsible for ensuring the retention of your allocated customer portfolio and providing proactive updates to customers. You will work closely with...