Air Logistics Customer Care Professional
2 days ago
We are a leading global logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.
As an equal opportunities employer, we value diversity and are committed to creating inclusive teams with regard to people with disabilities.
Our goal is to provide excellent service to our customers, and we are looking for an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.
Your RoleThis key role involves ensuring the retention of your allocated customer portfolio and providing proactive support to customers by answering their questions and working closely with the field sales and operations teams to ensure customer satisfaction.
- Monitor customer shipments and provide regular updates to prevent potential issues.
- Assist with the onboarding process for new customers.
- Take ownership of customer accounts and drive continuous improvement initiatives with them.
- Manage quotations and optimize customer data for seamless integration into internal systems.
- Maintain operational relationships with customers and analyze performance metrics.
To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities and technical proficiency in computer systems.
You should be able to think creatively and work effectively in a fast-paced environment.
Why Choose Us?We offer flexible working arrangements, including remote work options and flexible hours, to help you achieve a better work-life balance.
We prioritize employee development through training programs and career progression discussions.
We strive to make a positive impact on the environment through our Net Zero Carbon initiatives, aiming to achieve carbon neutrality for sea freight shipments by 2030.
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