Air Logistics Customer Experience Manager

4 days ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Air Logistics Customer Experience Manager

Melbourne, Victoria, Australia | Supply Chain Management | AU$60,000 - AU$80,000 per annum (dependent on experience)

Job Overview

We are seeking an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.

This role is critical in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions, and working closely with the field sales and operations teams to ensure customer satisfaction.

Main Responsibilities
  • Monitor customer shipments to provide proactive updates and problem-solving.
  • Assist with customer onboarding and drive continuous improvement initiatives.
  • Manage commercial relationships with customers and optimize their experiences.
  • Quotation management and customer data maintenance.
About You

To succeed in this role, you will possess excellent customer service skills, both verbal and written. You will also be a strong problem solver and able to think critically.

You should have a basic understanding of supply chain management principles and be proficient in computer skills. Previous experience in a similar role would be highly beneficial.

What We Offer

At Kuehne+Nagel, we value our employees' well-being and offer flexible working arrangements. This includes remote work options and flexibility in daily working hours.

We prioritize employee growth and development through continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans, supported by internal and external training opportunities.



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