Global Air Logistics Customer Service Coordinator
2 weeks ago
Melbourne, Victoria, Australia | Supply Chain Management | AU$80,000 - $110,000 per annum | Full-time
We are seeking an experienced and motivated Air Logistics Customer Care Specialist to join our team in Melbourne.
Your Key Responsibilities- Proactively monitor customer shipments to provide timely updates and resolve any issues that may arise.
- Assist with the onboarding process for new customers to ensure a smooth transition.
- Take ownership of customer accounts and drive continuous improvement initiatives to enhance customer satisfaction.
- Manage quotations and collaborate with internal teams to meet customer needs.
- Oversee customer data management, ensuring accurate information is maintained and integrated into our systems.
- Foster strong operational relationships with customers and internal stakeholders.
- Analyze performance metrics and provide regular reporting to inform business decisions.
To succeed in this role, you will possess excellent customer service skills, both verbal and written. You should also be a strong problem solver, able to think critically and outside the box.
In addition, you will have:
- Proficient computer skills and a willingness to learn our internal systems.
- A customer-centric approach, with a focus on delivering exceptional results.
We offer flexible working arrangements, including remote work options and flexible hours, to support your work-life balance.
Our commitment to professional development includes annual Individual Development Plans, internal and external training opportunities, and career progression discussions.
At Kuehne+Nagel, we strive to make a positive impact on the environment and communities we serve. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for sea freight shipments by 2030.
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