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Air Logistics Operational Care Director

4 weeks ago

Melbourne, Victoria, Australia Kuehne+Nagel Full time
Air Logistics Operational Care Director

Melbourne, Victoria, Australia | Air Freight and Customer Service | Full-time | AU$90,000 - AU$110,000 per annum

We are seeking an experienced Air Logistics Operational Care Director to drive our Operational Care team. This role is key in ensuring operational requirements are met by working closely with customer care teams to ensure customer satisfaction.

Key Responsibilities:
  • To lead the OCC team, ensuring common goals and responsibilities are shared and tracked within team members accordingly.
  • Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customers' cargo.
  • To consistently ensure customer requirements are met through our operations, effectively communicate internally, and act on deviations.
  • Manage operational tasks through Business Process Automation tools (BPA) and all related features.
  • To monitor and report on the operational performance of carriers and other vendors as well as ensuring strong data quality is available for timely and accurate customer reporting.
  • To ensure cost awareness and efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the Customer Care Locations and Revenue Care Centres.
  • To drive continuous improvement of processes and controls to improve service levels and efficiency.
Requirements:
  • Strong customer and stakeholder relationship management focus.
  • Knowledge and experience working within the Air Logistics Industry.
  • Previous experience in a leadership role.
  • Excellent written and verbal communication skills.
  • Exceptional time management skills.
  • Problem-solving mindset.