IT Support Specialist
5 days ago
We are seeking a highly skilled and experienced IT End User Support Analyst to join our National Information Technology (IT) team. This is a permanent full-time opportunity based in our Melbourne office.
Key Responsibilities- Provide technical support and guidance to resolve End User computer hardware and software problems
- Communicate with internal stakeholders via phone, email, and face-to-face to help resolve technical issues
- Resolve Level 2 tickets within service level agreement period
- Take phone calls escalated by the Service Desk and provide on-call resolution
- Work in conjunction with project managers to coordinate the continual upgrading of IT systems
- Perform health checks on hardware
- Build new computers and maintain the IT stock on-site
- Assist with IT projects by performing tasks and implementation
- Maintain and produce knowledge articles and share with the wider team
- At least 2+ years experience in a service desk role
- Experience training and mentoring junior staff
- Strong understanding of technical issue resolution workflow and systems
- Technical troubleshooting and providing support in a Windows environment, basic network, and Client Service
- Strong communication skills, both written and verbal
- Exceptional focus on end user experience and service
- Self-driven, competitive and passionate about business development
- Ability to interact in a professional manner and build relationships with a broad range of people
Slater and Gordon is a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients. We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all.
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IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeIT Support SpecialistWe are seeking a skilled IT Support Specialist to join our dynamic IT team. As a Desktop Engineer, you will provide top-notch support to end-users, troubleshoot and resolve technical issues, and collaborate with other IT teams to ensure timely and effective problem resolution.Key Responsibilities:Provide prompt and efficient technical...
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IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Milestone It Full timeMilestone IT is seeking an experienced IT Helpdesk Support to join their team. As a key member of a small team of IT specialists, you will provide Level 1 support to users both on and off-site. Your responsibilities will include: * Providing IT support over the phone * Providing first-level support and logging tickets * Performing hands-on hardware and...
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IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service...
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IT Support Specialist
3 days ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This role involves providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Provide IT support and troubleshooting services to usersLog and manage tickets...
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IT Support Specialist
6 days ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service...
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IT Support Specialist
3 days ago
Melbourne, Victoria, Australia Milestone It Full timeMilestone IT is seeking an experienced IT Helpdesk Support to join their team.The successful candidate will provide Level 1 support to users both on and off-site, working closely with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first level support and logging ticketsProviding hands-on hardware and software...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...
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IT Support Specialist
1 day ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth to find an experienced IT Helpdesk Support Engineer to join their IT team.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Providing IT...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time**Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeMilestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Specialist to join a dynamic team.Working with a small team of IT professionals, you will be providing Level 1 technical support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeJob Summary:Milestone IT is seeking an experienced IT Support Specialist to join our team. As a Helpdesk Consultant, you will be responsible for providing Level 1 support to users both on and off-site.Key Responsibilities:Gather information and raise tickets for clients who contact the helpdesk.Provide IT support for queries and incidents raised by...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeMilestone IT is currently working with a leading organisation to fill an exciting opportunity for an experienced IT Helpdesk Consultant to join a dynamic team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site, utilizing your technical expertise to resolve IT issues efficiently.Key...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia TeamLogic IT, Vancouver, WA Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT in Vancouver, WA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 1st and 2nd level onsite and remote IT...
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Senior IT Support Specialist
5 days ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...
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Senior IT Support Specialist
4 days ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are seeking a highly skilled IT Support Specialist to join our team at Zone IT Solutions. As a key member of our IT team, you will play a critical role in ensuring the smooth operation of all IT-related activities within our organization.Key ResponsibilitiesProvide technical support and maintenance for our IT infrastructure, including hardware, software,...
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Senior IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading healthcare organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a dynamic team.Working with a team of IT specialists, you will be providing Level 1 support to users, ensuring seamless technical assistance and resolving technical issues efficiently.Key...