Retention Consultant

7 days ago

Sydney, New South Wales, Australia HCF Australia Full time
About the Role

The Member Retention Consultant is a key position within our contact centre team, responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund. This is a full-time, permanent role based in Sydney CBD, with hours of operation from 8:30am to 5:30pm, Monday to Friday.

Key Responsibilities
  • Welcoming newly joined members to ensure their membership is set up correctly
  • Contacting members who are looking to leave RT Health with the aim of retaining them
  • Contacting and assisting members to understand and review their cover
  • Providing exceptional customer service and support
  • Undertaking training and development as required
  • Participating in regulatory compliance activities and meetings

About You

We are seeking a proactive, solutions-focused individual with exceptional customer service skills and experience in a contact centre, ideally within private health insurance. You will have strong computer literacy, a positive and enthusiastic nature, and a willingness to embrace change. You will also have a strong commitment to providing outstanding customer service and sales, as well as a desire to work within a team dedicated to achieving team and individual performance objectives.

About RT Health

At RT Health, we are committed to supporting our members with great value health cover and a level of care that we are known for. We are a proud division of HCF, Australia's largest not-for-profit health fund, and we remain focused on our commitment to support hardworking Australians and their families on their health journeys. Our members come first, always.

Culture & Benefits

We offer a range of benefits and perks, including a 50% subsidy on HCF Private Health Insurance, 18 weeks parental leave for all new parents, mental health and wellbeing programs, and discounts to HCF's entire suite of products. We are committed to maintaining an inclusive and collaborative work environment, and we aim to have a workplace that is welcoming and safe for all our employees.

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