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Channel Operations Specialist

2 months ago

Melbourne, Victoria, Australia PaperCut Software Full time
Job Description

We are seeking a skilled Channel Operations Specialist to join our Partner Enablement team. As a key member of the team, you will be responsible for developing and maintaining strong relationships with our partners.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively across an organization to provide end-to-end solutions. They will also have a solid understanding of the product licensing process and be able to articulate complex technical solutions to customers.

This is a full-time hybrid fixed-term contract until February 2026, based in Melbourne office 3 days a week. The annual salary for this position is $120,000.

Key Responsibilities
  • Respond to partner and customer inquiries, including product, commercial, administrative, and reporting requests.
  • Create strong relationships with our partners through effective communication.
  • Support Strategic Partner Managers by generating reports, analysing data, identifying trends, and making recommendations.
  • Support global projects to increase engagement across Partners and resellers.
  • Support customer orders, purchase orders, cancellations, and payments.
Benefits
  • PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
  • You receive generous leave options, including up to 18 weeks of parental leave.
  • Empowered development options with a spend-as-you-like annual training budget.
  • We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
  • Our Camberwell office has free parking and unlimited coffee from our in-house espresso machine.
  • Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.
About PaperCut Software

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe minimise waste while having a secure and easy printing experience. Simply put, our code saves trees, and in 25 years, we have saved 360,000 trees and counting. Now, through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.