Claims Specialist

4 days ago


Newcastle, New South Wales, Australia Suncorp Group Full time
Seamless Claims Resolution: A Career Opportunity at Suncorp Group

We are seeking a highly skilled Claims Advisor to join our team in Newcastle, offering a hybrid working model after the training period. As a Claims Advisor, you will play a vital role in helping individuals who have suffered personal injuries.

The Role:

  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

What We're Looking For:

  • Experience That Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.

Benefits and Opportunities:

  • Competitive Salary: $80,000 - $110,000 per annum, depending on experience.
  • Employee Discounts: Enjoy exclusive offers on products and services from major retailers, banks, and insurance providers.
  • Study Support: Pursue ongoing learning and development opportunities to enhance your career prospects.
  • Parental Leave: Eligible employees receive 20 weeks of paid parental leave.
  • Wellness Initiatives: Access discounts on health insurance, gym memberships, and other wellness programs.

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