IT Support Specialist
7 days ago
About the Role
We are seeking a skilled IT Support Specialist to join our team at Mounties Group. As a key member of our IT team, you will be responsible for providing technical support and assistance to our staff and members.
The successful candidate will have a minimum of 3 years' experience in an IT Help desk support and network management role, with knowledge and experience in Active Directory, Azure, and Office 365. They will also have experience in virtual infrastructure, relevant qualification in Information Technology, and exceptional communication skills.
Key Responsibilities
- Manage and resolve helpdesk requests in a timely manner and record outcomes in ticketing system.
- Assist in day-to-day system troubleshooting of user hardware and software problems.
- Maintain clear and effective communication with stakeholders.
- Perform installations and software upgrades.
- Provide printer, laptop & mobile device support.
- Assist in coordination and implementation of system updates.
- Troubleshoot, administer and upgrade LAN/WAN infrastructure to maintain speed, security and integrity.
- Create and manage user accounts and permissions.
- Manage Virtual Machine infrastructure.
About You
To be successful in this role, you should have the following:
- A minimum of 3 years' experience in an IT Help desk support and network management role.
- Knowledge and experience in Active Directory, Azure, Office 365.
- Virtual infrastructure experience.
- Relevant qualification in Information Technology.
- Exceptional verbal and written communication skills.
- Advanced network diagnosis and troubleshooting.
- Excellent ability to multi-task and work against multiple priorities.
- High level of professionalism with sensitivity to confidential information.
Our Benefits
- Be an integral part of Australia's largest group of registered clubs.
- Discounted meals.
- Free onsite parking.
- Supportive and inclusive team and culture.
- Uniforms provided.
Why Mounties?
Mounties Group is a recognised employer of choice, with over 250,000 members and a strong commitment to our staff. We offer a supportive and inclusive team and culture, and our benefits package includes discounted meals, free onsite parking, and uniforms provided.
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