IT Support Specialist

2 weeks ago


Mount Pritchard, New South Wales, Australia Mounties Group Full time
{"title": "IT Support Technician Role", "description": "

At Mounties Group, we are seeking an experienced IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and members.

The successful candidate will have a minimum of 3 years' experience in an IT Help desk support and network management role, with knowledge and experience in Active Directory, Azure, Office 365, and virtual infrastructure. They will also possess exceptional verbal and written communication skills, advanced network diagnosis and troubleshooting, and the ability to multi-task and work against multiple priorities.

In this role, you will be responsible for managing and resolving helpdesk requests, assisting with day-to-day system troubleshooting, maintaining clear and effective communication with stakeholders, and performing installations and software upgrades. You will also be responsible for providing printer, laptop, and mobile device support, as well as assisting in the coordination and implementation of system updates.

As a member of our team, you will have the opportunity to work with a supportive and inclusive culture, with a focus on innovation, care, and loyalty. You will also have access to discounted meals, free onsite parking, and uniforms provided.

Mounties Group is a leading provider of health and wellbeing services, with over 250,000 members and a strong commitment to our staff. We are a recognised employer of choice, with a range of awards and recognition for our commitment to our staff and community.

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

", "requirements": ["Minimum 3 years' experience in IT Help desk support and network management", "Knowledge and experience in Active Directory, Azure, Office 365", "Virtual infrastructure experience", "Relevant qualification in Information Technology", "Exceptional verbal and written communication skills", "Advanced network diagnosis and troubleshooting", "Ability to multi-task and work against multiple priorities"]}

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