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IT Support Specialist
1 month ago
About Mounties Group
Mounties Group is a leading provider of services across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health. We are a Profit for Purpose organisation owned by our members, and our mission is to improve the lives of our members.
About the Role
We are seeking an experienced IT Support Technician to join our team at Mounties Group. As an IT Support Technician, you will be responsible for providing technical support and assistance to our staff and members.
Key Responsibilities
- Manage and resolve helpdesk requests in a timely manner
- Assist in day-to-day system troubleshooting of user hardware and software problems
- Maintain clear and effective communication with stakeholders
- Perform installations and software upgrades
- Provide printer, laptop, and mobile device support
- Assist in coordination and implementation of system updates
- Troubleshoot, administer, and upgrade LAN/WAN infrastructure to maintain speed, security, and integrity
- Create and manage user accounts and permissions
- Manage Virtual Machine infrastructure
About You
To be successful in this role, you should have the following:
- A minimum of 3 years' experience in an IT Help desk support and network management role
- Knowledge and experience in Active Directory, Azure, Office 365
- Virtual infrastructure experience
- Relevant qualification in Information Technology is highly regarded
- Exceptional verbal and written communication skills
- Advanced network diagnosis and troubleshooting
- Excellent ability to multi-task and work against multiple priorities
- High level of professionalism with sensitivity to confidential information
Our Benefits
- Be an integral part of Australia's largest group of registered clubs
- Discounted meals
- Free onsite parking
- Supportive and inclusive team and culture
- Uniforms provided
