IT Support Specialist
2 weeks ago
About Mounties Group
At Mounties Group, we are a Profit for Purpose organisation owned by our members. We exist to improve the lives of our members, and we take pride in being a recognised employer of choice.
The Role
We are seeking a dedicated IT Support Technician to join our team at Mounties in Mount Pritchard, NSW. As an IT Support Technician, you will be the first point of contact for hardware and software issues across the group.
Duties and Responsibilities
Some of your key responsibilities will include:
- Managing and resolving helpdesk requests in a timely manner and recording outcomes in our ticketing system.
- Assisting in day-to-day system troubleshooting of user hardware and software problems.
- Maintaining clear and effective communication with stakeholders.
- Performing installations and software upgrades.
- Providing printer, laptop & mobile device support.
- Assisting in the coordination and implementation of system updates.
- Troubleshooting, administering and upgrading LAN/WAN infrastructure to maintain speed, security and integrity.
- Creating and managing user accounts and permissions.
- Managing Virtual Machine infrastructure.
About You
To be successful in this role, you should have:
- A minimum of 3 years' experience in an IT Help desk support and network management role.
- Knowledge and experience in Active Directory, Azure, Office 365.
- Virtual infrastructure experience.
- Relevant qualification in Information Technology is highly regarded.
- Exceptional verbal and written communication skills.
- Advanced network diagnosis and troubleshooting.
- Excellent ability to multi-task and work against multiple priorities.
- High level of professionalism with sensitivity to confidential information.
Our Benefits
We offer a range of benefits, including:
- Discounted meals.
- Free onsite parking.
- Supportive and inclusive team and culture.
- Uniforms provided.
Why Mounties?
We are a group of over 250,000 members, and we are proud to be one of Australia's top privately owned companies. With strong values and a commitment to our staff, we offer a rewarding and challenging work environment.
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