IT Support Specialist
4 weeks ago
About Mounties Group
Mounties Group is a Profit for Purpose organisation owned by its members, committed to improving the lives of our members. We are a leading provider of services across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.
About the Role
We are seeking an experienced IT Support Technician to join our team at Mounties, located in Mount Pritchard, NSW. As an IT Support Technician, you will be responsible for providing first-line support for hardware and software issues across the group.
Key Responsibilities
- Manage and resolve helpdesk requests in a timely manner and record outcomes in the ticketing system.
- Assist in day-to-day system troubleshooting of user hardware and software problems.
- Maintain clear and effective communication with stakeholders.
- Perform installations and software upgrades.
- Provide printer, laptop, and mobile device support.
- Assist in coordination and implementation of system updates.
- Troubleshoot, administer, and upgrade LAN/WAN infrastructure to maintain speed, security, and integrity.
- Create and manage user accounts and permissions.
- Manage Virtual Machine infrastructure.
About You
To be successful in this role, you should have:
- A minimum of 3 years' experience in an IT Help desk support and network management role.
- Knowledge and experience in Active Directory, Azure, Office 365.
- Virtual infrastructure experience.
- Relevant qualification in Information Technology is highly regarded.
- Exceptional verbal and written communication skills.
- Advanced network diagnosis and troubleshooting.
- Excellent ability to multi-task and work against multiple priorities.
- High level of professionalism with sensitivity to confidential information.
Our Benefits
- Be an integral part of Australia's largest group of registered clubs.
- Discounted meals.
- Free onsite parking.
- Supportive and inclusive team and culture.
- Uniforms provided.
Why Mounties?
We have over 250,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
We have won several awards, including the Western Sydney Business Awards – Employer of Choice 2020, Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020, and Clubs NSW – Clubs and Community Award for Emergency Services 2023.
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