IT Support Specialist
3 weeks ago
About Us
Mt. Pritchard-based Mounties Group is a leading registered clubs organisation committed to improving the lives of its 250,000+ members.
We operate across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health, with a strong focus on innovation, care, and loyalty.
About The Role
We are seeking an experienced IT Support Technician to join our team on a full-time basis. As the first point of contact for hardware and software issues, you will be responsible for managing and resolving helpdesk requests in a timely manner.
Your Key Responsibilities
- Manage and resolve helpdesk requests in a timely and effective manner.
- Assist in day-to-day system troubleshooting of user hardware and software problems.
- Maintain clear and effective communication with stakeholders.
- Perform installations and software upgrades.
- Provide printer, laptop, and mobile device support.
- Assist in coordination and implementation of system updates.
- Troubleshoot, administer, and upgrade LAN/WAN infrastructure to maintain speed, security, and integrity.
- Create and manage user accounts and permissions.
- Manage Virtual Machine infrastructure.
Requirements
- A minimum of 3 years' experience in an IT Help desk support and network management role.
- Knowledge and experience in Active Directory, Azure, Office 365.
- Virtual infrastructure experience.
- Relevant qualification in Information Technology is highly regarded.
- Exceptional verbal and written communication skills.
- Advanced network diagnosis and troubleshooting.
- Excellent ability to multi-task and work against multiple priorities.
- High level of professionalism with sensitivity to confidential information.
Why Mounties?
We have over 250,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
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