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Service Architect, Contact Centre Specialist

1 month ago

Melbourne, Victoria, Australia Singtel Full time

Transforming Customer Experience

At Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.

Key Responsibilities:

  • Architecture Integrity: Design and document converged environments as a high-level Design Authority.
  • Customer Experience: Provide strategic technical direction to customers.
  • Solution Design & Delivery: Design complex business solutions integrating data, voice, video communications, and systems components.
  • Technical Support: Assist Customer Delivery teams with high-level operational support, including architectural views for Level 3 fault resolution.

Requirements

  • Prior experience in a Senior role within pre-sales/embedded architecture.
  • Experience in providing technical advice and expertise to support architectural integrity of deployed customer ICT environments.
  • Experience in Managed Solutions environments, including maintaining large corporate networks.
  • Tertiary qualifications in IT or Engineering, industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous.
  • Eligible to obtain a Baseline/NV1 clearance.

What We Offer

  • Flexible work arrangements, including 3 days in the office and 2 days remote.
  • Inclusive paid parental leave and access to resources for employees and their families.
  • Opportunities for growth and development, including online and facilitator-led learning.
  • Employee-led volunteer groups and a vibrant campus life.

Keen to learn more about working at Optus? Search #OptusLife on LinkedIn for an inside look.