IT Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Exact IT Consulting Full time

Job Summary:

Exact IT Consulting is seeking a highly skilled IT Support Officer to join our team on a 12-month fixed-term contract. As an IT Support Officer, you will be responsible for providing technical support to our employees, ensuring that all technical issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Provide 1st and 2nd level onsite and remote IT support for employees
  • Perform account administration within Active Directory, Exchange, Office 365, and bespoke applications
  • Assist with IT-related projects
  • Ensure technical issues are resolved within SLAs in a calm and polite manner
  • Onboard new employees and conduct user induction/training
  • Maintain and develop documentation and knowledge base articles

Requirements:

  • Demonstrated experience of providing 1st level IT support within a law firm
  • Sound knowledge of Windows 10/11, Active Directory, Office 365, Microsoft Exchange, Intune/SCCM, and network troubleshooting
  • Experience with iManage DMS, Mitel telephony, and Citrix is highly advantageous
  • Excellent communication skills, both verbal and written
  • The ability to work autonomously with limited supervision
  • A tertiary education in Information Technology, as well as Azure, Microsoft, Cisco, and ITIL certifications are beneficial
  • Prior experience working in the legal sector

What We Offer:

  • A 12-month fixed-term contract with the potential to become permanent
  • An excellent salary package
  • The opportunity to work in a dynamic and supportive environment


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