Okta ANZ Customer Success Leader

4 weeks ago

Sydney, New South Wales, Australia Okta, Inc. Full time
Job Overview

This is a dynamic leadership role that requires a seasoned professional to spearhead the customer success team in the ANZ region. If you are passionate about technology, strategic problem-solving, and providing thought leadership, this could be an ideal opportunity for you.

About Okta

Okta, Inc. is the world's leading identity and access management company. Our mission is to empower people to safely use any technology—anywhere, on any device or app.

Key Responsibilities
  • Lead a high-performing team of customer success managers to deliver exceptional customer experiences
  • Develop and execute strategies to drive customer retention and growth within the ANZ market
  • Collaborate with cross-functional teams, including sales, product, and engineering, to understand customer needs and develop targeted solutions
  • Maintain a deep understanding of Okta's products and services, as well as current industry trends and customer preferences
  • Analyse data insights to inform business decisions and drive continuous improvement
Requirements
  • 10+ years of experience in customer success leadership roles, preferably in the IAM or security space
  • Proven track record of driving customer retention and growth in high-growth companies
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with senior stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret complex data insights
  • Experience working with diverse customer sets, including small and large businesses across various industries
What We Offer
  • A competitive salary range of $180,000 - $220,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous PTO policy and flexible work arrangements
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and inclusive work environment that values diversity and equity

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