Sydney NSW Customer Service Portfolio Manager

20 hours ago

Sydney, New South Wales, Australia ANZ Full time
About ANZ

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Assistant Manager Role Overview

As an Assistant Manager, you'll play a key role in helping to acquire, grow and retain a quality portfolio of customers. Your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Your Responsibilities as an Assistant Manager
  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Maintain control of workflows across all compliance and customer fulfilment process
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions towards account maintenance and simple customer requests
  • Support the Relationship Manager with management of a portfolio of SME customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
  • Engage specialist teams when required
Your Skills and Qualifications
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
  • Support credit approval activities with emerging proficiency in credit assessment and management
  • Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
Why Join ANZ?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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